How to Guides

We thought it would be handy to show you “How to” perform certain tasks within the app. Below you will find a series videos for both client and practitioner profiles so you can familiarise yourself with the app.

We’ve done a quick video giving you a brief overview of a practitioner profile, but if you need anything more specific then have a look below to see if you can find what you are looking for. If not, and you still need help simply drop us a message in the app using the Equigate Support account and someone will get back to you.

“How to” – Practitioner videos

Finish setting up your profile

Use the Equigate Support account

Find and share your invite code


Message your clients

Create appointments

Amend an appointment


Cancel an appointment

View your calendar & upcoming appointments

Add new animals


Start an appointment

View previous notes during an appointment

Make appointment notes inc diagram mark up and video upload


Generate a client report

Finish an appointment & create an invoice

View your invoices & send payment reminders


Add a manual payment to an invoice

View previous records

Create reports for Human clients


Use your resource library

Edit/delete a guest client profile

Merge a guest client to an app user


Ensure guest clients receive notifications

Edit an invoice

Add documents to a clients profile

Create an adhoc invoice

Customise your report layouts


“How to” – Client videos

Finish setting up your profile

Create your animals profile

Connect with your practitioner


Message your practitioner

View your calendar & upcoming appointments

View your invoices & make payments


View your treatment reports